Responsible Gambling Policy

At Aldermeadow Partners, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to fostering a safe, transparent, and responsible gaming environment for every guest who walks through our doors or visits our platform. This policy outlines our commitment to responsible gambling and the resources available to those who may need support.

This policy is published and maintained by Aldermeadow Partners, located at 4400 Dominion Street, Suite 310, Burnaby, BC V5G 4G3, Canada.

Our Commitment

We take our responsibility to our guests and the wider community seriously. Aldermeadow Partners is dedicated to providing a gambling environment that prioritizes player well-being above all else. Our commitment includes:

  • Promoting gambling as a form of entertainment, not a means of generating income or solving financial problems.
  • Providing clear, honest, and accessible information about the risks associated with gambling.
  • Training our staff to recognize the signs of problem gambling and to respond with compassion and professionalism.
  • Offering practical tools and resources to help guests manage their gambling activity.
  • Cooperating fully with regulatory authorities and responsible gambling organizations to uphold the highest standards of player protection.
  • Continuously reviewing and improving our responsible gambling practices to reflect evolving best practices.

We understand that for some individuals, gambling can become a source of distress rather than enjoyment. If you or someone you care about is struggling, please know that help is available, and you are not alone.

18+ Age Policy

Gambling at Aldermeadow Partners is strictly reserved for individuals who are 18 years of age or older. We are firmly committed to preventing underage gambling, and we take this obligation very seriously.

To uphold this policy, we implement the following measures:

  • All guests accessing gaming areas or services will be required to provide valid government-issued photo identification to verify their age upon request.
  • Our staff are trained to challenge any individual who appears to be under the age of 18 and to refuse access where satisfactory proof of age cannot be provided.
  • We display clear and prominent signage throughout our premises and on our digital platforms indicating that gambling is only permitted for those aged 18 and over.
  • Any guest found to be underage will be immediately removed from gaming areas, and any winnings obtained will be forfeited in accordance with applicable law.

If you are a parent or guardian, we encourage you to speak openly with young people about the risks of gambling and to make use of parental control tools on any devices they may use to access online gambling content.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and can be difficult to recognize in oneself or in others. We encourage all of our guests to be aware of the following warning signs:

Personal Warning Signs

  • Spending more money or time gambling than you originally intended.
  • Feeling restless, irritable, or anxious when trying to cut back or stop gambling.
  • Gambling to escape feelings of stress, anxiety, depression, or loneliness.
  • Chasing losses — returning to gamble in an attempt to win back money you have lost.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Neglecting work, family, or personal responsibilities because of gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behavior to fund gambling.
  • Feeling a persistent preoccupation with gambling, including planning your next session or reliving past wins.
  • Experiencing financial difficulties as a direct result of gambling.
  • Feeling guilt, shame, or regret after a gambling session, yet continuing to gamble.

Signs to Watch for in Others

  • Sudden or unexplained changes in mood, behavior, or personality.
  • Withdrawal from social activities, family gatherings, or friendships.
  • Unexplained financial difficulties, requests to borrow money, or signs of financial strain.
  • Spending long, frequent periods of time gambling or talking obsessively about gambling.
  • Becoming defensive or secretive when the topic of gambling is raised.

If any of these signs resonate with you or someone you know, we strongly encourage you to seek support. Reaching out is a sign of strength, and effective help is available.

Self-Exclusion and Player Protection Tools

Aldermeadow Partners offers a range of tools designed to help our guests maintain control over their gambling activity. We encourage all guests to make use of these options as part of a healthy approach to gambling.

Self-Exclusion

Self-exclusion is a voluntary program that allows guests to restrict their own access to our gaming facilities for a defined period of time. If you feel that your gambling is becoming difficult to manage, self-exclusion can be a powerful first step toward regaining control.

  • Self-exclusion periods are available for a minimum of six months, with longer-term and permanent options also available.
  • Once enrolled, you will be refused entry to gaming areas and your account, if applicable, will be suspended for the duration of your chosen exclusion period.
  • To apply for self-exclusion, please speak directly and confidentially with a member of our responsible gambling team at the property, or contact us through the details provided on this page.
  • During your self-exclusion period, we will make every reasonable effort to ensure you are not contacted with promotional gambling material.

Additional Responsible Gambling Measures

  • Reality Checks: Regular reminders to help you keep track of how long you have been gambling and how much you have spent.
  • Spending Limits: You may set limits on the amount of money you are prepared to spend during a session or over a given time period.
  • Time Limits: You may set limits on the amount of time you spend gambling in our facilities.
  • Cool-Off Periods: Short-term breaks from gambling activity to provide time and space for reflection.
  • Staff Support: Our trained team members are available at all times to provide a listening ear, guidance, and referrals to professional support services. All conversations are treated with complete confidentiality and without judgment.

To access any of these tools or to discuss your options, please do not hesitate to speak with a member of our team. We are here to help.

Gambling Helplines and Support Resources

If you are concerned about your own gambling or that of someone close to you, a wide range of professional support services are available. All of the organizations listed below offer confidential, non-judgmental assistance.

Canada

  • Connex Ontario: 1-866-531-2600 — Mental health, addictions, and crisis support services in Ontario, available 24/7.
  • Problem Gambling Help Line (British Columbia): 1-888-795-6111 — Free, confidential support for individuals and families affected by problem gambling in BC, available 24 hours a day, 7 days a week.
  • Gamblers Anonymous Canada: www.gamblersanonymous.org — A fellowship of individuals who share their experience, strength, and hope to help one another recover from problem gambling.

International Resources

  • GamCare (United Kingdom): 0808 8020 133 — Free information, support, and counseling for anyone affected by problem gambling. Available 24/7. Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom): 0808 8020 133 — A national charity providing information and advice to help keep gambling safe and prevent gambling harm. Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States): 1-800-522-4700 — The National Problem Gambling Helpline, available 24/7 via phone, text, and chat. Website: www.ncpgambling.org
  • Gambling Therapy (International): Free online support available in multiple languages for anyone affected by problem gambling anywhere in the world. Website: www.gamblingtherapy.org
  • Gamblers Anonymous (International): Support groups available in many countries worldwide. Website: www.gamblersanonymous.org

You do not have to face this alone. Reaching out for help is a courageous and important step. Our team at Aldermeadow Partners supports you fully in taking that step, and we will always do our utmost to connect you with the right resources.

Contact Us

If you have any questions about our Responsible Gambling Policy, wish to access any of our player protection tools, or would like to speak with a member of our team in confidence, please contact us:

  • Legal Entity: Aldermeadow Partners
  • Address: 4400 Dominion Street, Suite 310, Burnaby, BC V5G 4G3, Canada

We are committed to responding to all responsible gambling inquiries promptly, respectfully, and with complete confidentiality. Your well-being matters to us, and we are always here to help.