Loyalty Program
The Aldermeadow Partners Loyalty Program rewards the full breadth of a guest's stay - gaming sessions, Ridgeline Table dinners, fitness centre bookings, and room charges all feed a single points balance rather than separate programme silos. It is built for the guest who visits Burnaby regularly, whether for business travel between Vancouver and the Fraser Valley corridor or for leisure weekends that combine gaming with Deer Lake Park and Metrotown shopping. Points never expire while a member records at least one qualifying activity per calendar year, and the programme carries no enrolment fee.
Unified Points Across All Spend
Every dollar spent on rooms, dining, and gaming floor activity earns points on a single ledger - members track their balance through a real-time mobile dashboard updated after each transaction.
Four Membership Tiers
Cedar, Cascade, Summit, and Ridgeline tiers scale from casual visitor benefits to high-frequency guest privileges - each tier crossed by cumulative annual points rather than minimum spend requirements.
No-Blackout Room Redemption
Points redeemed for room nights apply to any available room category on any date the hotel is not at full capacity - no peak-period exclusions, no category restrictions at the Cedar and Cascade tiers.
Ridgeline Table Dining Credits
Points convert to Ridgeline Table dining credits at a fixed, published rate - no dynamic devaluation, no minimum redemption threshold above 500 points.
Partner Earning at Metrotown
A retail partnership with selected Metropolis at Metrotown merchants allows members to earn supplementary points on qualifying purchases - extending the programme's reach beyond the property itself.
Ridgeline Tier Concierge Priority
The programme's top tier unlocks a dedicated host line, guaranteed late checkout until 2 p.m., automatic room category upgrades subject to availability, and first access to gaming floor events and special table sessions.